How to Cancel a Booking

To cancel a booking, please read and follow these steps below.

**IMPORTANT: **Even if you have a connected system to GoTo HUB, you still need to cancel the booking in GoTo HUB not only your main activity booking system

1. Log in to your account: https://gotobooking.io/en/login

2. Click on Reservations on the left side, under Reservation

3. You can view bookings for Tours, Accommodations, and Packages, by choosing the option here.

4. Scroll to the right on the list of bookings, and click Options.

5. Click 'View' to get a complete view of a booking

6. On the Reservation Details page, click on Cancel booking at the top right side

7. Follow the below instructions to complete the cancellation

• Select from the drop-down whether the cancellation is by the client or the supplier
• Mention the reason of the cancellation
• Mention some notes (if needed)
• Fill in the refund amount
• Click Cancel Booking

Updated on: 25/11/2024